Submit a request

The Lucid Community is the fastest way to get help from our support team and other Lucid users. We recommend searching the community first to see if your question has already been answered; if not, post here for a quick resolution.

Please note the following exceptions:

Free users: Ticket-based support for troubleshooting is not available for free accounts. Please proceed to the Lucid Community for assistance.
FedRAMP users: To ensure security compliance, please submit a ticket instead of posting in the community.

For a full breakdown of the support and enablement options available for your specific account, please refer to our Lucid Plans article.

Ticket Support

What can we help you with?

Your email address

Account Email Address(optional)

(if different from email above)

Issue Type

What can we help you with?

Subscription Type(optional)

To look up your subscription type, access the Plans & Billings page found within your Account Settings

Subject

Provide us with a concise description of your issue.

Description

Provide us with a specific description of your issue or question. If possible, provide numbered steps to reproduce the issue and attach screenshots below to provide additional context. Do not provide sensitive information.

Payment Method

Payment paid with credit card, PayPal, or GoCardless

Credit Card (Last Four Digits)(optional)

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Amount of most recent payment(optional)

Most Recent Payment Date(optional)

List the date of the most recent payment associated with your account.

Attachments(optional)

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