Adding Comments from Free Account

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It appears from LC's account structure that users with Free and Individual accounts cannot add Comments to a diagram – but those with Team and Enterprise accounts can. The implementation of this structure has created an enormous amount of confusion for my team and our clients!

1. As discussed in other threads, this lack of functionality for occasional users – and the expectation for them to pay – creates a severe limitation and makes LC much less useful.

2. Providing the option to share a diagram with Comment access with a user with a Free or Individual is misleading for the person sharing. Similar to the way Google Docs lets the sharer know that the recipient doesn't have a Google account at the time of sharing – it would be helpful for LC to inform the sharer at the time of sharing that the recipient will not be able to comment given their account type – and switch the access to View.

3. Alternatively, it would be helpful to either: 1) inform the recipient that – while their status shows as Commenter in the upper right – they can't comment given their account type OR simply display their access as View; and 2) not allow them to right click on an object and choose Comment, only to then pop up a blank "Comment" box with no way to enter text and no explanation as to why.

4. Lastly, while a recipient with a Free or Individual account can't add an initial Comment, they can view existing comments AND reply to those Comments – creating more confusion about the access!

3 comments

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Micah B
Lucid Manager

Hi Kevin, thanks for posting in the community! There are several points here I would like to address:

1. I certainly agree that it would be useful to notify users at the time of sharing that the recipient will not be able to comment given their account type and suggest changing their access type to View. If you'd like to promote this idea to the product team, please add your thoughts to this feature request form. Ideas submitted here are passed directly to the development team and help them prioritize improvements to the product. Thanks for this great idea!

2. The behavior you've described in your second scenario of point #3 - a blank comment pop-up box - is a bug. I've reported this to or development team, and they will look into a fix that clearly communicates that the commenting functionality isn't available to them. I apologize for the additional confusion this has caused, and I will be sure to follow up here when I have an update from the team. 

Please don't hesitate to let me know if you have any additional questions! For anyone else working with commenting or who has questions about what features are available with their accounts, please view this Collaborate and Share article and Lucidchart Account Types article, and post any questions below!

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Micah B
Lucid Manager

Hi Kevin, wanted to share an update that our development team resolved the issue with the blank pop-up that described the commenting paywall. I hope this provides a bit of clarity for your team!

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Thanks. I just tested and see that the pop-up now offers the option to "Start trial" (for a premium account I assume).