Import Page not working

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I am trying to import a page from a different document.  The wizard will only let me import the first page in the other document.  Why does the UI not let me select which page in the document that I want to import?

5 comments

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Micah B
Lucid Manager

Hi Scott, 

Thanks for posting in the community! When importing a page from another document, you should be able to toggle through views of each page in that document to select the one you want to import by clicking on the left and right arrows shown in this screenshot. Once you've selected the page you like, simply click "Select," and that page should be imported. Let me know if you have additional questions!

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This capability is not working for me.  When I click the arrows it does not change to a different page.  It only shows the first page in a document.  I am using the latest version of Chrome browser.

-Scott

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Micah B
Lucid Manager

Hi Scott, I'd like to take a closer look at this issue. Would you please submit a ticket here with the following information?

 

  • The URL of the document into which you're inserting the page
  • The URL of the document which contains the page you're inserting
  • The JavaScript Console after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
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I have the same problem with trying to import pages from another Lucidchart document. The arrow to scroll through the pages is not working.

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Flavia D
Lucid Manager

Hi Penny, 


Thanks for continuing this thread! Would you mind submitting a support ticket by filling out this contact form and including the information requested by Micah? This will help us to investigate further. Thanks!