PDF & other export/import issues

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Backed Up to Google Drive before I changed to Teams Cannot access documents

I switched from the free EDU account to a team account.  Before I cancelled the EDU account I backed up diagrams to google drive (only option in free EDU).  I then cancelled and installed Team (3 seats).  I went to restore my diagrams and get odd message that I was signed out of Teams and cannot access the diagrams.

Official comment


Hi Denise, 

Thanks for posting in the community! I'd like to take a closer look at this; since this deals directly with your account, I'm going to move this conversation to a ticket and ask for a bit more information. Thanks!

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