Educational Requests

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Educational Pro

I have upgraded to a free pro education account, and it was working just fine at first.  However, after logging out and logging back in, it seems something has gone awry.

Anytime I try to add a new document, it is telling me that is a premium feature and I need permission.  Even to edit documents that I created it is saying it is a premium feature and to request access to my own documents!

Can you please help?  Thanks heaps.  S

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Hi Sachin,

Thanks for reaching out on the community. To start, please log out of Lucidchart, clear your cache and cookies, and log back in, double-checking that you are using your school-issued email address. If you continue to experience the issue, please send me a screenshot of the error message so that I can take a closer look.

Abby S 0 votes
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Hi Abby,

Thanks it is now working but there is a big red banner at the top of the screen, please see the attached screenshot.

 

Thanks!

Sachin S 0 votes
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Hi Sachin, thanks for your response! Because this is specific to your account, I'll be moving this conversation to a ticket to take a closer look and provide you with more information. 

Abby S 0 votes
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