PDF & other export/import issues

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Don't download as PDF

I'm trying to download my flowchart in PDF format (File -> Download -> PDF) and getting an error message saying that the file failed.

Would appreciate your help with resolving this issue. Thanks.

Official comment


Hi Juan, thanks for posting and I'm sorry for any trouble! Can you try the following?

  • Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
  • Sometimes issues like this can be related to internet connection. Please try the export again on another network, ensuring that you are on a strong, stable connection.

If neither of those steps help, would you mind sending an email to support@lucidchart.com including the following details so I can take a closer look at the issue?

  • The URL of the document affected so that I can take a closer look.
  • Can you send a screenshot of the associated Javascript Console output when the download fails? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thanks, and hope this helps!

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