PDF & other export/import issues

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Don't download as PDF

I'm trying to download my flowchart in PDF format (File -> Download -> PDF) and getting an error message saying that the file failed.

Would appreciate your help with resolving this issue. Thanks.

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Hi Juan, thanks for posting and I'm sorry for any trouble! Can you try the following?

  • Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
  • Sometimes issues like this can be related to internet connection. Please try the export again on another network, ensuring that you are on a strong, stable connection.

If neither of those steps help, would you mind sending an email to support@lucidchart.com including the following details so I can take a closer look at the issue?

  • The URL of the document affected so that I can take a closer look.
  • Can you send a screenshot of the associated Javascript Console output when the download fails? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thanks, and hope this helps!

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