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didn't recienve email upgrade for an educational account

please can anyone help me here? i have registered with my university email and i tried many times to send an email confirmation to get an upgrade but its not working, i have not received anything.

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Hi Soukaina, 

We've been experiencing an issue with our self-serve upgrade - apologies for the inconvenience. I will reach out to you via email regarding this upgrade. Thanks for your patience!

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