PDF & other export/import issues

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I am not getting the document dropdown to select multiple pages for download

HI, I am trying to export/download a two-page chart. to pdf. I am not getting the Documents option that would allow me to download both pages. Here is a screenshot of what I get when I try to export to PDF. Funny thing is that the second time I downloaded this same doc, I was given that option. Thanks for any help you can provide. 

 

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Hi Jennifer,

Thanks for posting in the Community. I'm sorry to hear you're having trouble with your export. As a first step, could you please verify if you're still unable to see the page selector while in a Chrome Incognito window? If you're still unable to view it at this point, please contact us here and include the URL of the document so we can troubleshoot individually. 

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