PDF & other export/import issues

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Issue for opening exported diagram to both VSDX and VSD format in Visio

Dear Lucidchart Staff,

I am trying to exporting the diagram and download it to my computer for fine-tuning and adding it to my presentation.

However, I have been experiencing the double fail for opening the export VSD and VSDX files.

For opening VSD file, all the formatting of the shapes are not correct (all are packed at the top-left corner) but only the data lines is left.

For opening VSDX file, it cannot be open and I got the error message : "Visio cannot open the file or a component in the file because it is corrupt."

As it is important for me to download it and edit it in my Visio, please let me know is there any solution for it?

Thank you!

Best regard

Keith C.

Official comment

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Hi Keith,

Thanks for posting in the Lucidchart Community! I'm sorry to hear you're having an issue with Visio Export. Because this issue is document-specific, I'm going to reach out to you via email for some more information. If anyone else is experiencing this issue, please submit a support ticket here. Thanks!

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