PDF & other export/import issues

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error exporting PNG (or anything after trying)

i'm gettting an error exporting to a PNG

this is showing in the javascript console

 

Failed to load resource: the server responded with a status of 404 ()
/invitations:1 Failed to load resource: the server responded with a status of 404 (Not Found)
chart.stamp.js.br:150 ERROR Error: Uncaught (in promise): XMLHttpRequest: {"__zone_symbol__readystatechangefalse":[{"type":"eventTask","state":"scheduled","source":"XMLHttpRequest.addEventListener:readystatechange","zone":"<root>","runCount":8}],"__zone_symbol__errorfalse":[{"type":"eventTask","state":"scheduled","source":"XMLHttpRequest.addEventListener:error","zone":"<root>","runCount":0}],"__zone_symbol__timeoutfalse":[{"type":"eventTask","state":"scheduled","source":"XMLHttpRequest.addEventListener:timeout","zone":"<root>","runCount":0}],"__zone_symbol__xhrSync":false,"__zone_symbol__xhrURL":"/invitations","__zone_symbol__xhrScheduled":true,"__zone_symbol__xhrErrorBeforeScheduled":false,"__zone_symbol__xhrTask":{"type":"macroTask","state":"notScheduled","source":"XMLHttpRequest.send","zone":"<root>","runCount":0}}
at j (deps.min.js.br:11)
at j (deps.min.js.br:11)
at deps.min.js.br:11
at LchdCe.onInvokeTask (chart.stamp.js.br:17031)
at e.invokeTask (deps.min.js.br:11)
at Object.onInvokeTask (chart.stamp.js.br:327)
at e.invokeTask (deps.min.js.br:11)
at t.runTask (deps.min.js.br:11)
at g (deps.min.js.br:11)
at deps.min.js.br:11
Lchjea @ chart.stamp.js.br:150
static.ads-twitter.com/uwt.js:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
2documents.lucidchart.com/documents/43d8d75b-24ec-436c-a276-816a7a9e9c26/template:1 Failed to load resource: the server responded with a status of 404 (Not Found)
/users:1 Failed to load resource: the server responded with a status of 404 (Not Found)
2conversion.lucidchart.com/pdf/43d8d75b-24ec-436c-a276-816a7a9e9c26/png/160:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
0_0:1 Access to XMLHttpRequest at 'https://conversion.lucidchart.com/pdf/43d8d75b-24ec-436c-a276-816a7a9e9c26/png/160' from origin 'https://www.lucidchart.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

Official comment

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Hi Richard,

Thanks for posting in the Lucidchart Community. I'm sorry to hear you're having trouble exporting your document. As a first step, could you try exporting in a Chrome Incognito window? If the issue persists, could you please contact us here and include the URL to your document and a screenshot of the error message you are receiving? Thanks in advance for your help and patience. 

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