PDF & other export/import issues

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Having issue importing SQL database


While trying to import data from my DBMS to lucid chart I copied the query generated in the 'import from SQL process' and ran the query on my database, but the DBMS didn't generate any .csv,.tsv, or .txt file.

Any ideas why, because it's really frustrating.


Official comment


Hi Joseph​,

Thanks for posting in the Lucidchart Community! I’m sorry for the trouble you are having with Entity Relationship Diagrams, and am happy to help. Just to make sure that we are on the same page, please review our ERD article from the Lucidchart Help Center, and let me know if you have any questions about the intended functionality of ERDs in Lucidchart. If you are experiencing trouble importing your ERD, please attempt this process in an incognito browsing session. Sometimes extensions or cache/cookies problems can interfere with Lucidchart's ERD import. If this doesn’t help resolve the issue, it's possible the formatting of your query may need to be adjusted. I'm happy to send you an example of correctly formatted ERD results to help adjust your query if needed. 

If the above doesn’t help resolve the issue, please submit a support ticket here with the following information:

  • The URL to your diagram so I can take a closer look.
  • A screenshot of the error message or the issue that you are describing.
  • The name of the DBMS you are attempting to import from.
  • The .csv file or plain text output received from your DBMS after running the query provided by Lucidchart.

Let me know if you have any other questions!

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