Where is my Shapes Panel?

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I have been using Lucidchart for a few years.  Today, I created a timeline document, but there is no Shapes Panel.  I have Views -> Shapes Panel -> Icons Only selected, but no panel is visible.

1 comment

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Megan W
Lucid Manager

Hey Kim, thanks for reaching out! It sounds like you are trying to access a pro shape library while on a basic account. You should see this pop-up explaining this, but it can sometimes be blocked by certain browser extensions or settings.

 

For more information on which libraries are available for each account type, I recommend checking out our Account Types article from our Help Center. Hope this helps!