Hi there, thanks for reaching out to Lucid support. I’m sorry for the trouble you are having with the mobile app, and am happy to help.
Here are a couple of specific things to look at when working with the mobile app:
- To start off, try uninstalling and reinstalling the application on your phone, and then logging back in again. This clears up many performance issues.
If none of these things resolve/address your issue, please respond with:
- The type of device, operating system version, and version of the Lucidchart app that you are working from.
Please feel free to let me know if you have any additional questions or concerns.