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open blank diagram on saved desktop documents

Hi Lucidchart,

I want some help on opening documents on Ipad Lucidapp even I can see the documents created in desktop. If I open there is a blank screen on ipad. can you please help what to do? I've tried many things like closing and reopening app, etc... but to no avail.

Regards,

 

Erwin

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Hi Erwin, 

Thanks for reaching out and sharing those screenshots! Can you please make sure you are on a strong wifi connection? If this does not help, please try un-installing and re-installing the app. Please reply to this thread if neither of these suggestions help. Thanks!

Annika W. 0 votes
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