Lost Document or Lost Work

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I'm missing some - not all - documents

When I refreshed the document page today, several documents suddenly disappeared. They are not in the trash folder or anywhere else... the problem is also independent from a specific browser - i've tried it with Chrome and IE

Can you help? Thanks! Bernhard

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Hi Bernhard, 

Thanks for your post! I apologize for any confusion. The issue you were experiencing should now be resolved. Please let me know if you're still unable to locate the documents in question. 

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edit: I'm very sure what the problem is.

I opened my account in the Lucidchart-App on my cellphone and it showed all documents. In the browser, all documents with a "blank" document name are excluded and I don't see any possibility in the settings to show these items as well...

Bernhard M 0 votes
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My all files or flow are not showing in my account. How I can get back these files.

Narender 0 votes
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Hi there, there are a few things you can do to locate your lost work:

Check Your Account: 
The document(s) may still be there. Have you double checked that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. We suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es).

Check Browser History:
Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. 

Check Your Trash: 
It is easy to accidentally delete documents. Please check that the documents aren’t in your trash. You can access your trash at the bottom of your folder manager found on the documents page. 

Check Ownership: 
If the documents were shared with you and now you no longer see them in your account, it is possible that whoever shared it with you rescinded your access. We recommend reaching out to the document owner to have them re-share it with you. 


If none of these options work, please comment below or fill out this contact support  with document names, URLs if possible, and any other email addresses you have. We may be able to locate the document that way. 

Megan W 0 votes
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