Hey Gene, we responded to your email yesterday regarding this issue requesting some additional information. Please respond there for further assistance. If you don't see the email, please search your inbox for 'firstname.lastname@example.org' as it can sometimes end up in the spam folder.
For anyone else encountering this, could you try opening accessing Lucidchart in a private or incognito window to help us narrow down the potential cause? Please try using Google Chrome.
If that doesn't resolve the problem, please comment below with the following information so we can take a closer look:
- A screenshot of the issue.