Lost Document or Lost Work

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"This site can’t be reached" message

When I click on "Documents" to try to access my diagrams, your site gives me the message below.  How can I access my documents? 


This site can’t be reached

The webpage at https://www.lucidchart.com/documents might be temporarily down or it may have moved permanently to a new web address.


Official comment


Hey Gene, we responded to your email yesterday regarding this issue requesting some additional information. Please respond there for further assistance. If you don't see the email, please search your inbox for 'support@lucidchart.com' as it can sometimes end up in the spam folder.


For anyone else encountering this, could you try opening accessing Lucidchart in a private or incognito window to help us narrow down the potential cause? Please try using Google Chrome.

If that doesn't resolve the problem, please comment below with the following information so we can take a closer look:

  • A screenshot of the issue.
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).


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