Lost Document or Lost Work

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My documents are missing!

Hi. When I log in to my account, I see all my documents disappeared. I found the link of the document in my email, but when I open the link, it gives me this error message: 

"It looks like you don’t have permission to access this document. Request Access."

When I click on the "Request Access" button, I receive an activation email, but when I click to the link to give the access, I see the same error message again.


How can I access to my documents? They are very important and we were working for a few months on them.

Official comment


Hi Saeed,

Thanks for posting in the Lucidchart community! If you are not seeing your documents when you log in or if you've lost access to a document, it's possible you are logged into a different account. Will you ensure you're logged into the correct account? If you are still having trouble accessing your documents, this is most likely an account-specific issue and will require some more in-depth troubleshooting. In that case, would you mind submitting a support ticket here? Let me know if you have any questions!

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