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Ipad issues with selecting text

Hello 

can anyone confirm if an iPad Pro should be able to double click text to edit?

I experience that when the app is first started this is possible, but quickly the function fails and only by restarting is selection or the context menu possible to access.

it appears to attempt to bring the keyboard up, but it then immediately disappears?  I have tried deleting and reinstalling app, but same issue

Grateful for confirmation if this is just me

 

thanks

magnus 

 

 

Official comment

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Hi there, I'm sorry you're having trouble with the Lucidchart iOS app. 

I can confirm that double-clicking on a shape should activate the keyboard and allow you to add text, however I'm currently unable to reproduce the behavior that you're describing. If you've already deleted and re-installed the app, could you also try connecting to a different network when attempting to do this? 

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8 comments

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Weird that you're not able to reproduce this. It makes the app nearly unusable 

Tracey E 0 votes
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Hi Tracey, since we're unable to reproduce, we offer basic troubleshooting since often times the issue can be specific to your environment. Because of this, can you please perform the following the steps:

  • To start off, try uninstalling and reinstalling the application on your phone, and then logging back in again. This clears up many performance issues.
  • If you are having trouble with templates, text, or other features loading slowly, please try again on a new internet connection.

If none of these things resolve/address your issue, please comment below with the following information:

  • The URL of the document so that I can take a look.
  • A screenshot of the issue and any error messages that you are provided.
  • The type of device, operating system version, and version of the Lucidchart app that you are working from.

Please feel free to let me know if you have any additional questions or concerns!

 

Megan W 0 votes
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Megan,

 

I've recorded a video of the problem. I'm on an iPad Pro, latest version of iOS

https://youtu.be/OCwhG6hsdxc

In this video, I'm using an Apple Pencil to tap and double tap the text in an attempt to edit it. Please let me know if I'm doing something wrong here, thanks!

Tracey E 0 votes
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Hi Tracey,

Thanks for providing that additional information. I'm sorry you're having trouble with this. There is currently a bug with the functionality of the Apple Pencil in Lucidchart for iOS 12. Our development team has been notified of the issue, but I'm not able to provide a definite timeline for when this will be fixed. In the meantime, you should not experience this issue if you tap with your finger to edit text. I apologize for any inconvenience this causes. If you have other questions in the meantime, please let me know. 

Adam Y 1 vote
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Thanks for the workaround.   I’ve been experiencing the same issue as well.

pj 0 votes
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