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cells in org chart suddenly out of order

Good morning,

I opened up my org chart yesterday to find that all of the cells were listed alphabetically rather than in the hierarchical seniority order in which they were originally placed.  Can you advise as to how or why this happened and help me to fix it?  Thanks!

 

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This issue is related to a bug that is actively being looked into by our engineering team. If anyone else is encountering this, please comment below and we will add your case to the report. Thanks!

Note: apologies for the delayed response here. Our forum host experienced a bug that impeded our ability to respond publicly. However, we wanted to ensure the resolution provided in our 1:1 email support with you was provided here in order to assist other Community members who have similar questions. 

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5 comments

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I'm experiencing the same issue as the OP.  I am hoping for a solution that will restore my org chart to its original state without spending hours getting everything lined up correctly again.

Albina D 0 votes
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Thanks for letting us know, Albina. I have added your case to the bug report with our dev team. Please let me know if you have any questions or concerns. 

Megan W 0 votes
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Hi, my problem it is a little bit different. I finish my work and save it, open in another occasion and the lines are all moved. It seems I cannot re-order them. 

SVMS 0 votes
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Hi there, due to the specificity of this issue, please submit a ticket here with your document url, screenshots, and detailed steps to reproduce. Thank you! 

Megan W 0 votes
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