Lost Document or Lost Work

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diagrama perdido

hola cree un diagrama, en mi nueva cuenta y ahora no aparece, me urge poder acceder, me podría ayudar con ese problema.


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Hi Jaime, happy to help with this! There are a few things you can do:

Check Your Account: 
The document(s) may still be there. Have you double checked that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. We suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es). 

Check Your Trash: 
It is easy to accidentally delete documents. Please check that the documents aren’t in your trash. You can access your trash at the bottom of your folder manager found on the documents page. 

Check Ownership: 
If the documents were shared with you and now you no longer see them in your account, it is possible that whoever shared it with you rescinded your access. We recommend reaching out to the document owner to have them re-share it with you. 

Check Browser History: 
Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.

If you are still unable to find it please respond with the URL or exact title of the document and we will help you track it down. 

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