Lost Document or Lost Work

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MY CHARTS ARE MISSING PLEASE HELP!!

Some of my charts are missing.  I need to find them ASAP.

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Hi Ernest, thanks for reaching out! If your work is lost, there are a few things you can do:

  • The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.
  • It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash?
  • If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
  • Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.

If none of these options work, please provide the document name or URL if possible. I may be able to locate the document that way.

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@Megan W- I am having the same issue. I shared a link with a 3rd party and somehow all the content was deleted. We tried going back to old versions and no content was in any old versions either. I was the original creator, and sharer. Please Help! 

Taylor L 0 votes
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@Taylor I see you've submitted a support ticket. Please respond to our latest email with the requested information and we'll be able to assist from there. Thanks!

Megan W 0 votes
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