Lost Document or Lost Work

Follow New post

Lost work from last 5 hours.

I have a document with 5 tabs that I have been working on for a couple of days. About 4 pm the document disappeared in front of me (the workspace is white) and I get an off-line message that popped up. I closed LC and reopened (only option) called up my document again. Although the time stamp is from 3:37 pm, when it opened it is missing the last 5 hours work. I have rebooted and relaunched a couple of times with no luck. All my work since before lunch is not there. Any ideas if this work can be recovered?

Official comment


Hi there,

Thanks for posting in the community, and I'm sorry for the trouble. I am going to create a private support ticket from this thread, and will reach out shortly to get some more information from you. Thanks in advance for you help and patience. 


If anyone else is having saving issues, please contact us here. Thanks!

Comment actions Permalink

1 comment

Please sign in to leave a comment.