Lost Document or Lost Work

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Can't seem to access my document

I had created a chart months ago and I am not able to access it any more. Help!

 

https://www.lucidchart.com/documents/edit/44416f4e-73c3-42ad-9103-fabae110a9f8/3

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Hi Kathryn, thanks for reaching out. Since this is a document specific issue, I have created a support ticket with you and will help you resolve this issue via email correspondence. If anyone else has a similar issue, please fill out this form

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I have been working on a document and backed out. Program will not load my document. Gets to certain point on down load then stalls

Carter S 0 votes
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Hi Carter, can you try opening the document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes document performance issues can be related to your internet security/speed or browser issues, and these steps will help us eliminate that possibility.

If that does not help please send the following information:

  • The URL to your document.
  • A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience.

Megan W 0 votes
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