Lost Document or Lost Work

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Files Deleted on LucidChart, Still on Google Drive

Hi yall,

My account got purged in Lucid Chart, but I still have the documents on Google Drive and I can still view my Lucid Chart files. However, when I try to reopen them via Lucid Chart, they won't transfer.

Is there a way to download the visio files on my Drive?

Official comment


Hi Ena,

Thanks for posting in the community! I am going to move this thread to a private support ticket so I can get some more account specific information from you. I will reach out shortly, thanks for your patience!

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Update for other community members:

The account tied to these documents was closed and deleted following GDPR protocol. Because of this, we are not able to access or restore such documents so they can be downloaded.

Tate S 0 votes
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