Lost Document or Lost Work

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Seating Chart changes

I just got done labeling all the seats and areas of my chart and was going to put notes when it suddenly wouldn't respond. I tried to reload the page and all the labels/names I made since last night were now missing! It seems the changes I made were not saved. I tried to check the history to restore that latest version that had all the changes but it is just showing a grey task dot going back and forth. 

I do not want to start over again as those are a lot of names and changes I have done.


Please assist in helping me recover that version. Also, let me know how I could save the file so this wouldn't happen again. Each and every time I move in Lucidcharts, it keeps saying saving. Then this happens? Please help. Thanks!



Official comment


Hi Janet,

I'm sorry to hear about your trouble with this. As this is a document specific issue, I've created a support ticket for you and will be reaching out to you through email. Please refer to that email thread for further correspondence. Thanks!

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