Lost Document or Lost Work

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site is broken when viewing documents

I login, click on documents.  A pop up comes up saying you want to get to know me.  I click teacher and get a check mark, but the box does NOT go away and I cannot click on anything else.  I think this is a bug.


I am on a maBook pro, Mojave 10.14.2

browser is chrome, version 71.0.3578.98

Perhaps Lucid not longer runs on a mac.  I will look fro another solution to recommend to my students

Dan Ries

(617) 877 6897

Official comment


Hi Dan,

Thanks for reaching out in the community. Can you please try some troubleshooting steps to resolve the issue?

1. Clear your cache and cookies and log into your account again. Alternatively, you can open Lucidchart in a private or incognito window

2. Restart your operating system

3. Try a different browser and see if the issue persists

If these steps do not help please fill out this form, so that we can take a closer look. 

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