Lost Document or Lost Work

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Missing Shared Document

I created a document and have been working on it for weeks with my extended team. They called me to say it is gone from Lucidchart and they are correct, I cannot find it. It is not in my trash nor in any of my folders. It was called Spool Upload, and no search in Lucidchart has been able to find it. Can you please help me locate it?



Official comment


Hey Owen, happy to help with this! Thank you for taking the proactive step of checking your trash. Could you also try the steps found in our Lost Work article? Most importantly, the document url in your browser history would be most helpful in locating your document.

Please let me know if you're unable to locate it after following the steps in the article. 

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