Lost Document or Lost Work

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No point in working after "saving..." changes to "unsaved"

Usually, when one makes changes to a chart, the "Saved" item in the menu bar changes briefly to "Saving...". Sometimes, though, it never changes back, but instead eventually changes to "Unsaved". As for as I can see, once that happens, there's no point in continuing to work, because it will inevitably be lost.

It would be helpful if Luccichart refused to allow further changes once that happens, since user should not have to keep looking at the menu bar to check for this failure more.

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Hey Sylvia, thanks for the post. This is not intended behavior so I'm sorry you're experiencing trouble while using Lucidchart. Can you try opening the document in a Chrome Incognito browsing session? This often improves performance by starting a fresh cookie session and disabling your extensions. It's also worth noting that saving issues are often related to an unstable internet connection. You many want to look at your internet connection to confirm that this is not a factor.

Please let me if the issue persists. 

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I'm had the same problem. Working in incognito mode fixed it. In normal mode I still have the problem even after clearing all cookies and reconnecting. When I look at the Dev console, I see a bunch of errors (BTW, I can't insert an image in this message; The page won't let me).

Daniel F 0 votes
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Hi Daniel,

Thanks for posting in the community. I'm sorry you're having trouble with this. If your document functions normally while in incognito mode but has issues when accessed through your regular browser, this typically indicates that the interference is being cause by an installed extension or browser setting. If you're concerned about losing work while offline, I'd recommend enabling Offline Mode in your Lucidchart account. Please let me know if you have further questions. 

Adam Y 0 votes
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Running in incognito mode under Chrome is not likely to be the first thing that users think of. I wonder how many potential customers you're losing because, after wasting significant time, they look for an alternative product. Most web base systems are not quite this fragile.

Sylvia E 0 votes
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Hi Sylvia,

Thanks for following up! As Megan said, what you're describing is not intended or common behavior. Issues similar to the one referenced are typically the result of poor connection or browser interference. If you have specific documents that you continuously encounter problems with and would like us to investigate, please contact us here with the URLs to the documents in question and a screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac). Thanks again! 

 

Adam Y 0 votes
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