Lost Document or Lost Work

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Cannot find my files anymore - get error

I get the following message and can't find my work anymore.

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UPDATE: Our Development Team was able to resolve the issue that you experienced. If you continue to experience issues, please let me know immediately. Again, thank you for your help and patience while our team worked to resolve this issue.

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Hi Prakash,

Sorry for the trouble! Our Development Team is urgently looking into the issue you are experiencing, and we expect the issue to be resolved shortly. I will make sure to update this thread as soon as the issue is resolved. In the interim, I apologize for any inconvenience the issue causes. Feel free to let me know if you have any further questions. Thanks for your help and patience!

Megan W 0 votes
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Hi Yang, thanks for the post. This issue described above was due to a temporary outage. Can you try some basic troubleshooting steps found here and let me know if that doesn't do the trick? 

Megan W 0 votes
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Hey Yang, it looks like Paula is helping you via your email you sent in. Unfortunately, without a document url or name, we aren't able to locate the document. A couple of things to note, the account that you're emailing in from was created just two days ago. Our best recommendation at this point would be to try to sign in with any other possible emails you have, as the account was probably created under a different email. 

Megan W 0 votes
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