Hey Angela, since this deals with account specific information like emails and billing information, I'm going to move this to an email thread. Please look out for an email from firstname.lastname@example.org!
If anyone else is inquiring about lost work, please check out our Lost Work article from our Help Center for steps on how to locate your document(s). If you're still unable to locate your lost work, please contact support with details and the document name or URL if possible. We may be able to locate the document that way.