Lost Document or Lost Work

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There was an error loading your documents. Please try again later. Contact support if the problem persists.

Since last night all documents cannot be loaded. 


Please assist. 

Official comment


Hi Raz,

Thanks for reaching out. I am very sorry you're experiencing trouble loading your documents. Can you try opening the document in a private or incognito window? Another common issue is the Operating System and the browser version. I would check that both of these are updated to the newest releases and not causing the issue.

If the issue persists, please send in a support ticket here with the following information in the body of the email:

1) Screenshot of the error message

2) URL of the document so we can take a closer look

3) Associated Javascript console and errors displayed

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