Lost Document or Lost Work

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All Documents Missing

I'm currently receiving the error below and can't load any documents:

There was an error loading your documents. Please try again later. Contact support if the problem persists.

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UPDATE: THIS OUTAGE HAS BEEN RESOLVED.

Our Development Team is urgently looking into the issue you are experiencing, and we expect the issue to be resolved shortly. I will make sure to update you as soon as the issue is resolved. In the interim, I apologize for any inconvenience the issue causes.

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Same thing. Just logged in and everything is missing. I need one of these docs right now. 

Joe L 0 votes
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In addition to this, I can't create a new document. It says I don't have permission to view that document.

Joey F 0 votes
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Hey Joey, this is also related to the outage. I will update this thread once the issue has been resolved. 

Megan W 0 votes
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I was told I didn't have permission to a document when refreshing the page (after PDF export failed). Now all of my documents are missing.

Michael S 0 votes
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Hey Michael, that is still related to the outage. I will update this thread once our developers have resolved the issue. Thank you for your patience. 

Megan W 0 votes
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Our Development Team was able to resolve the issue that you experienced. If you continue to experience issues, please let me know immediately. Again, thank you for your help and patience while our team worked to resolve this issue.

Megan W 0 votes
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