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text in my diagram suddenly showing up as blocks

I created a set of diagrams a few months ago, and when I came back to look at them today all the text had been converted to black blocks. What happened?

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Hi there, 

Thanks for posting in the community! I'm sorry you're having trouble with this. Can you try opening this document in a private or incognito Chrome window? If this doesn't help, could you please select all text within your document using Command (⌘) + A for Mac or Ctrl + A for PC and then change the font type? If neither of these options work, please let me know. 

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I'm experiencing the same issue of text turning into black blocks, as I was working on the document all text turned into black blocks. When I double click to highlight the text, it is readable, otherwise it shows black blocks. Pl. let me know if there is a work-around to fix this issue.

Samatha C 0 votes
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Just want to add that when I download the file as PDF, text is properly visible.

Samatha C 0 votes
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Hi Samatha, 

Thanks for reaching out in the Lucidchart Community! WebGL may be causing an issue with the graphics card on your computer. Could you try toggling WebGL off to see if that resolves the issue? To do so, go to the menu bar at the top of your editor, click View > Use WebGL, and then un-select this option. Hope this helps!

 

If that doesn't help, this is likely a document-specific issue, and I would like to take a closer look at it. Would you mind sending the URL to the affected document and a screenshot of the issue to support@lucidchart.com? Thanks! 

Flavia D 0 votes
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