Lucidchart Product Questions

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work disappeared!

Hello,

I cannot find a document I was working on which was already saved. I had not given the document a file name but completed my diagram. I clicked to view my documents, thinking that the untitled finished diagram would appear but I cannot find it at all. 

I attempted to hit the 'back' button to see if it would appear, but that did not help either. 

Thank you, 

Monica

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Hi there,

Thanks for reaching out! I am sorry for the issue and am happy to help. If your work is lost, there are a few things you can do:

  • The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.
  • It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash?
  • If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
  • Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.
  • If you have a Team or Enterprise account, you can also check the revision history to see if the changes are there. Please see this article for information on how you can restore from a previous version.

If none of these options work, please fill out this form and provide the document name or URL if possible. I may be able to locate the document that way. Please let me know if you have any questions.

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