Lost Document or Lost Work

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Lost Diagram



I've lost a diagram I was working on for the last few days.

In its place there is a "blank diagram"

I've checked for other accounts, checked my browser history, checked its not embedded in another document. Can I get some help from Customer support please- surely if Lucidchart autosaves then you should have a copy somewhere?



Official comment


Hi Sarah,

Thanks for reaching out in the community. Since this is a document specific issue, I have created a support ticket. I will help you resolve this issue via email correspondence. Thanks for your patience. 

If anyone else is having this issue please fill out this form.

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