Lost Document or Lost Work

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Missing Documents

Hello

Some documents I've recently created are now missing.  I didn't delete them, and I'm unable to locate them anywhere.  Can these be recovered?

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For anyone else having this issue please try these steps below and if the document still cannot be located please fill out this form.

  1. The document may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es).
  2. Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. Simply click on the name of the document in your history and it should be restored to your account.
  3. If your docs are still there, but not updated with your latest work, you can check the revision history. Please see this article for information on how you can restore from a previous version. Here's a summary of the steps:
  • Open the document
  • On the right-hand side you'll see an icon of a clock; click on it
  • This will extend a window with a history of your various versions. Simply click on one of the previous versions to restore it
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Hi Kris,

Thanks for reaching out in the community. Since this is an account specific issue, I have created a support ticket to help with your request. I will help you resolve this issue via email correspondence. If anyone else is experiencing a similar issue, please fill out this form

Andrew D 0 votes
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