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Unable to open saved documents

 Hi

I have an integration set up to my Google Drive and I am logged into the same Google account whose Drive is linked to Lucidchart. However I am unable to access any of my saved documents.

Instead my Lucidchart account seems to have none of the earlier saved documents. When I try to open any of the existing diagrams on Google Drive using Lucidchart, it says permission denied.

Please help me out with this,

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Our Development Team was able to resolve the issue. Can you confirm that you no longer experience the issue? If you continue to experience issues, please let me know immediately.

Again, thank you for your help and patience while our team worked to resolve this issue!

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Hey Satadisha,

Thanks for reaching out! This is a site wide issue that our Development Team is urgently looking into. We expect the issue to be resolved shortly. I will make sure to update you as soon as the issue is resolved. In the interim, I apologize for any inconvenience the issue causes.

Feel free to let me know if you have any further questions. Thanks for your help and patience!

Megan W 0 votes
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Yes, it seems I can access my documents now.

Thanks a lot!

Satadisha S 0 votes
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