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Is it possible to recover documents sent to trash if I go premium?

Hello,

 

Since I was using the trial version, and I could only keep 3 documents at the same time, I sent 16 documents to trash, and I now I need them to edit them.

Is there any solution to recover them?

If I go premium, can I recover them?

 

Thanks in advance

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Hi Marijn,

Thanks for reaching out in the community. After seven days in the trash, the document will permanently delete. These may be possible to recover through the back-end, if you reach out to support@lucidchart.com with the email address the document was created in, and the name or URL of the document. Hope this helps!

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Hi there,

Thanks for reaching out in the community. I am going to need some more information to be able to see if I can recover those documents for you. I have reached out via email to help you with your request. 

Andrew D 0 votes
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Hi Andrew,

I have encountered the same problem. Could you also help me?

Thanks in advance

Marijn 0 votes
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