Lost Document or Lost Work

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Waiting for response from Lucidchart and error message

I am a new user. I was working on a document for hours, and for the last 48 hours the tab in the browser has been saying "Waiting for response...." and I can't save the document and now an error message popped up briefly about a long running script. I can't use the menu, like File Save and the word Saving... appears at the end of the menu. I can't afford to lose this very important diagram. Please, please help. I am not off to a good start. 

Official comment


Hi Suzanne,

Thanks for your post. I'm sorry that you are experiencing trouble with this. I recommend you try this in a Chrome Incognito browsing session, as this often improves performance.

If this does not help, please contact us here and include the URL to your document and a screenshot of your JavaScript console so that we can troubleshoot this individually. You can open your JavaScript console by clicking Ctrl+Shift+J. Thanks for your help as we look to resolve this.

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