Lost Document or Lost Work

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Determine owner of document

I created a document last week but haven't been able to access/edit it, blocked by an error saying that I authored it with a different user. I'm not entirely sure what happened, I must have logged in as a different user when I created it. If I have a link to the document, is there a way to tell which account I was logged in as? (I've tried all the possible accounts I know of).

Thanks --

 

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Hi Jeremy, yes this is possible! I will be reaching out over email since this will require account-specific from you.

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Hi Megan -- I haven't seen an email, the one on my account should be the correct one. Thanks --

Jeremy B 0 votes
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Hey Jeremy -- the email was sent today at 3:49 PM MST to this @twitch.tv email. Could you check your spam folder to see if possibly it landed there? If for some reason it didn't go through, please just shoot us an email at support@lucidchart.com and I can handle it there.

Sorry about that!

Megan W 0 votes
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