PDF & other export/import issues

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How can i download with a higher resolution

I'm downloading so that i can use as a  KeyNote presentation, the images and text are great on my IOS Devices, IMac, IPad, & IPhone, but when I display them on a larger format ie TV monitor everything is blurry. My other KeyNote presentations that i make within KeyNote don't have this problem.

Can I save the pages in a higher resolution? I've tried all download possibilities except VISIO and everything blurs

I have formatted the page size so as to fit the entire KeyNote screen




Whisky Production MALTING 15X11.25 - Whisky Production MALTING 20.png
Whisky Production MALTING 15X11.25 - Whisky Production MALTING 10.png
Whisky Production MALTING 15X11.25 - Malt Whisky Production FINAL PAGE 15X11.25 (1).png

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Hi Eric- When you go to download your file, are you selecting the highest resolution option for your PNG's. It can go up to 300 DPI if you have a premium account. This is the best way to get it higher quality on our end.

Capture.PNG

If this is what you are doing, would you mind emailing us at support@lucidchart.com

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I'm working with a reasonably large Org chart & I need to Download as PNG or JPG. The resulting image outputs are grainy & unreadable when I zoom in. Have tried to select both 300DPI & 'Current Zoom Level', but these both result in unreadable content. How can I increase the resolution of the Downloaded jpg file so that when I open the resulting file in pic editor & zoom in, content is readable? 

Geoff H 0 votes
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Geoff,

What is specifically grainy?  Is it the images or the text?

Karsten B 0 votes
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Resulting txt is grainy. File size ranges from 200 - 900k only

Geoff H 0 votes
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Geoff,

That is strange.  I am going to give you a shout via email so we can take a closer look.

Karsten B 0 votes
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Hey guys, I have the same problem. No matter the quality settings, the export to .png is the same all the time - the quality setting does not work for me.

That is what looks like "grainy". I am using macOS Sierra and chrome

Peter H 0 votes
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Peter,

Thanks for posting.  I will follow up with you via email to troubleshoot this further.

Karsten B 0 votes
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I am having the same issue. Quality if fine until I download (then grainy as others report). Very disappointing as I am proposing to use this in a PhD thesis. I am downloading as PNG, premium customer. Surely there has to be a better quality end product?

Andrew B 0 votes
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Hi Andrew, 

Thanks for posting. Are you sure you are selecting "print quality" when downloading? If you are still having trouble, can you please fill out a contact support form and include the URL to your document and the PNG file? 

Annika W. 0 votes
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Hello Support Manager,

  I'm having issues with the image output as they are looking grainy for me as well. I just get to see only one small dot when I get to open the downloaded JPEG file. I did export  as both 300DPI & 'Current Zoom Level', but these both result in unreadable content. I would like to have them readable and could be zoomed - in when anyone gets to open the exported JPEG on any pic editor. Please help me.

   

Fatima 0 votes
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Hi Fatima,

 

Thanks for reaching out. I'm sorry for the trouble and happy to help. Do you mind filling out this contact support form so that we can help you via email? Please attach the URL to your document as well as the file of the image that is not downloading properly? Thanks.

Navva S 0 votes
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Same problem here, I have a very large flowchart, in line everytihng is fine and I can Zoom and the quality is always the sam. When I download i get grainy non-readeable flowchart. I tried every combination. Only way is to select PDF whit the biggest format (A3) then with other softwares crop the pdf and export it in jpg.

I just want the possibility to have big JPG or PNG, it seem there is a treshold

Massimo C 0 votes
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Hi Massimo,

Thanks for posting! I see that you have sent in a support ticket and I will assist you via email.

Navva S 0 votes
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I am having the same problem.   if so many people are having the same problem, why can you not provide the other solutions here rather than submitting a contact support form?

linda k 0 votes
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Same problem. If I am correctly following what is being said above, the only way to get better resolution for printing is to 'download' the file and select 'Print Quality (300 DPI)...so this means if I continue to use LucidCharts (I just recently signed up and am evaluating it for longer term use in my company) that every time I want to print, I have to 'download' it 1st as a PNG, then go outside of LucidCharts, manage it as an image, and/or then also save it as a PDF, in order to get good (reasonable) print quality? And I had to take the step to change the text colors from white to bold black to have them readable.

This has been unresolved for 4 years? And solutions aren't provided here, but have to be resolved with a support ticket? I really do like LucidCharts, please help with what my print quality options are. Thank you!

Lynne L 0 votes
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I agree completely.  the lack of solution, necessity for individual tickets, and work arounds are incredibly frustrating especially given the number of users with the same problem over a prolonged period of time.  why has this gone unresolved? 

linda k 0 votes
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Hi Linda & Lynne, thanks for the feedback! I understand it can be frustrating when a resolution is not posted here and issues are moved to one-on-one support. However, these issues are often not reproducible for us and are specific to users' environments. In our one-on-one correspondences from above, we either did not get any reply from users when asking for more information or it was a one off specific to their environment so we do not have a overall solution for each specific issue. So in order to accurately troubleshoot, we require the document url so we move off a public forum to protect users' privacy. I hope this provides some clarification :)

It seems like these issues are stemming from documents being too large. Some workarounds for the graininess issue are to download your document as a PDF or break up the content onto multiple page tiles. Let me know if you have any questions about this or if I can help address any other concerns!

Megan W 0 votes
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