Account-Related Questions

Follow New post
10

Limitations of free account (and related questions)

I can't find a list of limitations of the Free version vs the cheapest paid version. Can you list the limitations?

 

 

Official comment

Avatar

Hi, happy to help. These are the limitations of the free account:

  • 25 MB storage
  • 3 document limit
  • 60 Objects per document
  • View only Visio import
  • No mind-mapping, wire-framing, or mockups libraries
  • No revision history

Our Account Types article has more information.

49 comments

1
Avatar
What happens to my data if I have a personal subscription and then cancel it after a few months?
William Ketchel 1 vote
1
Avatar
If you let your subscription expire you are moved to a free account and retain all of your files. Some may not be editable because a free account doesn't allow all features (60+ objects, wireframes...) but you can always open, export, or share them. You can also download your data to your local hard drive and upload them again if you think you may re-subscribe in the future.
Mitch D 1 vote
0
Avatar

Aren't all of the Lucid Chart documents wireframes? Or to ask more directly; This states there is no wire-framing with a free account, does this mean I will not be able to access any document I create (i.e. a flow chart) with a free account? The link only explains what you can access with paid accounts, no mention of limitations for free accounts. 

Thanks for your help, looks like a great application - I assume I will want a monthly account at some point, but it would be great to understand what I can, or can't, access with the free account.

Will C 0 votes
0
Avatar

Hi Will,

Sorry for the late response, and any confusion around our pricing plans. 'Wireframes' are actually a special shape library for creating UI mockups for websites and mobile (Android and iOS) apps. So, on a free account, you'll have access to the vast majority of our libraries.

The main libraries you won't have access to are the Wireframing library and the mind mapping library. Aside from those libraries, you can edit any document as long as it has fewer than 60 objects (shapes and lines) on it. 

I hope this helps, but feel free to visit our pricing page for more information on the differences between our plans. 

Brett Bowman 0 votes
0
Avatar

Besides shapes and lines, are there other items that count against the 60 object limit?  For example, text?

Additionally, if a file has more than 60 objects, is it completely uneditable? Or can only the first 60 objects be edited?

I don't really require a subscription, but I would like to be able to access and edit if necessary, the one single file, I've created.

 

Many thanks...

Ken R 0 votes
0
Avatar

Hi Ken. In addition to the standard shapes and lines than can be dragged or drawn on the page, the object limit will include the text block and any images added to the page (personal upload, from Google Search, or other integrations). Text added to the text field of a shape does not count as an additional 'object'. Does this make sense?

In terms of access. You will be able to open your file and only move existing objects on the page but you will not be able to add or copy/paste new objects to the document. 

Mitch D 0 votes
0
Avatar

Thanks Mitch.

With text blocks counting counting as objects, I am WAY over 60 objects.  Can I edit text if I'm over 60?

 

I can't justify $39 for a single document that I will only edit or update a few times during the year. But I would really like to be able to make some minor edits here and there. What can I do?

Ken R 0 votes
0
Avatar

You can still modify the text of existing objects. If you ever need to add more objects you can also upgrade for a monthly payment of $4.95. I realize you still would like to not pay if possible, but just letting you know :)

Mitch D 0 votes
0
Avatar

Thanks again Mitch.

I didn't realize there was a monthly payment option.  We can do that if needed.  I appreciate your help!

 

Ken R 0 votes
0
Avatar

Hi Mitch,

Quick clarification question.  Since I only occasionally need flow charting can I pay for a few months, then not pay for a few months, then pay again... if I follow this process of paying only when I need the extra functionality then will I loose any fidelity / functionality during the time periods when I lapse back to a free account for a while?  Or, do I have to download all my files and store them on G-dive or Local to avoid loss of content?  Thanks!

Mike A 0 votes
1
Avatar

Hi Mike! You can choose to end your subscription, downgrade to a Free Account, and then re-upgrade at a later date. Your files will be stored on your account, and you will have full access to them again when you upgrade. There are certain features that are only available to paid subscriptions (certain shape libraries and the functionality that goes along with them, for example), so you may not have full editing ability on the documents when you're on a Free Account. You will not lose content when you downgrade and then re-upgrade.

Monika G 1 vote
0
Avatar

I am also trying to understand how one of my charts is at 48/60 ... boxes, circles, arrows/lines and text boxes. And if each only counts as one, I'm at 22, not 48. Doesn't make any difference what shape set each is drawn from, does it? I love the product and am so glad my universary "turned it on"!!

Dawna D 0 votes
0
Avatar

Hi Dawna! I'm happy to hear that you're enjoying Lucidchart. The complexity limit counts any object (text box, shape, image, line) that's on the canvas for the 60 object limit. If it looks like there's something off, we would be happy to take a look at it if you want to fill out this form :)

Monika G 0 votes
0
Avatar

Thanks for the response, Monika. Since I couldn't think of a way to figure out what was counting, I started deleting things ... and low and behold .... I had pasted the image of 22 items over itself. So a big smile and sigh of relief. I think I still have some "hidden" items but was able to finish my chart. Can't tell you how much I LOVE using Lucidchart..... Happy Monday.

Dawna D 0 votes
0
Avatar

Patrick, that view is for users that are already registered and want to upgrade their account. If you'd like to see all options including the Free column you can visit this link while logged out (or in incognito window). Thanks!

Mitch D 0 votes
0
Avatar

I have a related question I might as well ask here, as this thread seems to be getting attention and it might be useful for others here to know the answer too.

I currently have a Basic account, the lowest paid level. That means I don't have access to my revision history. I have a chart that is meant to be a template of sorts that I've accidentally saved over, because I suck (forgot to do a Save As before working with it). The question is, if I get the Pro level now, will it be possible for me to restore a revision from earlier tonight, before going Pro? I'm guessing no, but I'm always prepared to be pleasantly surprised!

Jeff H 0 votes
0
Avatar

That is a great question Jeff. Every action you make inside Lucidchart is saved so if you upgrade to a Pro account in the future you have access to revision history for all of your previous documents and can revert to earlier versions of the file. Does that answer your question?

Mitch D 0 votes
0
Avatar

HI ,

I would like to seek for clarification. Is the FREE Account meant for Single User available for days only?

Reason being, after the trial days all my workflows are view only and a pop up message appears to request to upgrade to Pro Account. If it is Free this should not happen. Is there any disclosure note to inform on this.

Need a prompt reply from your end

Thanks

Nandhini 0 votes
0
Avatar

Thanks for your great question, Nandhini! When you sign up for a free trial, you can choose any account type and operate within the limitations, or lack-of-limitations of that account. Our Professional account gives access to all of our premium features. When your account downgrades from the free trial of the unlimited account to the free account we offer everyone, your account becomes subject to the following limitations:

* A smaller storage size
* A limit of 60 editable objects per document
* No Visio editing/export/stencil import
* No mind mapping, wireframing, or mockups

You will still be able to view all of your documents, but will not be able to edit the ones that exceed these limits. As long as you still have storage space on your account, you will be able to create new documents on your free account. Does this answer your question? :)

McKayl B 0 votes
0
Avatar

Hi I was wondering why on the free account you can't import Gliffy files, I wanted to try this to see if it works properly and the only option I get is Visio import?

Mark B 0 votes
0
Avatar

Hi Mark - Gliffy recently changed their file format, so we're in the process of updating our Gliffy import option. We'll have a Gliffy import option up and running for soon. :)

Monika G 0 votes
0
Avatar

Hi Lucid Chart team,

I would like to know what's exactly the storage size for a free account ? I have many messages saying that i won't be able to save due to my storage size...

Thanks

Guillaume D 0 votes
0
Avatar

Well, according to the chart posted above it's 25 mb. Do you have some reason for thinking that isn't accurate?

(I have no inside information - I'm just a customer like yourself. If the information above is out of date or something, I'd like to know that too.)

Jeff H 0 votes
0
Avatar

I have a follow-up to my earlier question in this thread.

I am on the Basic account, and pay annually. Is there any way I could upgrade to Pro for a month, paying the difference, and then drop back down to Basic without screwing up my subscription? I have once again messed up a diagram by forgetting to hit "make a copy", so that makes two diagrams I'd like to go back into my history and restore to earlier versions. Despite my general klutziness, however, this is not an ability I anticipate needing often enough to justify staying on Pro forever.

Jeff H 0 votes
0
Avatar

Yes, you can certainly do that, Jeff. When you upgrade, you are charged the difference between the two accounts, and any credit will be stored on your account. Make sure to actively downgrade to the Basic Account after you're finished using the Pro Monthly Account. Let us know if you have any questions by submitting a support ticket.

Monika G 0 votes
Post is closed for comments.