Lost Document or Lost Work

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Lost Work

Working on creating a flow diagram yesterday.  The flowchart was frozen and then all the work got lost.  a good four hours of work was gone in a flash.  I saw the diagram shrank into a tiny picture inside of the file. How to recover the flow diagram from this issue?

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Hi there,

Thanks for reaching out! I'm sorry to hear about any trouble, but I'm here to help.

If your work is still lost, there are a few things you can do:

1. The document may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es).
2. Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. Simply click on the name of the document in your history and it should be restored to your account.
3. If your docs are still there, but not updated with your latest work, you can check the revision history. Please see this article for information on how you can restore from a previous version. Here's a summary of the steps:

  • Open the document
  • On the right-hand side you'll see an icon of a clock; click on it
  • This will extend a window with a history of your various versions. Simply click on one of the previous versions to restore it

If none of these options work, fill out this form with the document url. We may be able to locate the document that way. Hope this helps!

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We just experienced this too! The owner of the chart noticed all of our screens didn't show his updates. He then hit refresh. When that happened, he lost the past couple hours of work. We have no idea how to recover all the lost work in Lucidchart.

Levy 0 votes
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Hi Levy,

Thanks for reaching out and apologies for the issue you experienced. Were your changes captured in your revision history? If not, please fill out this form and include the document URL so we can further investigate.

Keyvan S 0 votes
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