Lost Document or Lost Work

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Missing Charts

Okay, so I know I created the document, but when I open the folder having shared it so the students can only view, not edit, I cannot find the document again? It took me hours. Please help

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Hi Colin,

Thanks for posting. I am sorry for the trouble. If your work is still lost, there are a few things you can do:

1. The document might be there now, but for some reason didn't show up when you last looked. Can you double check to ensure the documents aren't there?
2. You may have logged into the wrong account, possibly by using single sign on while signed into a different email account. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es).
3. Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. Simply click on the name of the document in your history and it should be restored to your account.

If you still cannot find the document, can you please send an email to support@lucidchart.com so we can look into your specific account?

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