Lucidchart Product Questions

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floor plan document is gone

Hi, I started a free account yesterday to see how Lucidchart works. My husband and I want to make some design changes to our home and he is unable to visualize what I describe, so I thought this may just bridge the gap between our ideas. It looks basic enough, because I don't want anything fancy, and I do like it, but now I can't find the floor plan I designed. I would like to show my husband now so that we can purchase this, but if the stuff just disappears and cannot be retrieved, then perhaps this just isn't as useful as I thought it might be. 




Official comment


Hi Becky,

Thanks for posting. If your work is still lost, there are a few things you can do:

  • The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.
  • It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash?
  • If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
  • Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.

If you still cannot find your diagram, please contact us via this support form so that we can help you on an account specific basis. 

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