cannot view my document

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Hi I cannot view my past document and diagram I can see the thumbnail but when I open the document I cannot see the diagram I see only a grey screen.

See the attache pic

 

1 comment

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Megan W
Lucid Manager

Hi Roberto! Thanks for reaching out! We haven't had any reports of issues like this so I am thinking it may be related to the internet connection or web browser you are using. Would you mind trying a few quick steps for us?

1. Make sure you're on a fast, reliable internet connection.
2. Make sure you're using the most recent version of your browser. We recommend Google Chrome for optimal performance.
3. Try browsing in a Chrome Incognito window. This will disable your extensions and cookies, which often improves performance.
4. Try turning off WebGL. This can be done by going to View > Use WebGL and un-selecting this option.

If these steps don't help, please fill out this form with as many details as possible of the issue, including:

1. A screenshot of the issue that is happening.
2. The URL to your document.
3. Open the JavaScript Console and send a screenshot of what you see.

Thanks in advance for your help and patience!