Lost Document or Lost Work

Follow New post
0

Have a User Who Has Lost All his LucidChart Saved Documents

Trying to find out who or where files for a user might have been transferred. Had found a help email and had reached out 19 days ago on September 14th and never heard anything in reply.

Is there a way to see who documents may have been transferred to if a user account was deleted or if they had been transferred at all?

Official comment

Avatar

 Hi Andrew, 

Thanks for posting! I am sorry you never got a response to your message, but I do not see a history of any support requests filed from your email address. Can you please fill out a support request form? Then we will reach out to you individually. Thanks!

Comment actions Permalink

1 comment

Please sign in to leave a comment.