Lost Document or Lost Work

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Changes not saved

Dear sir/madam,

 

Yesterday we had an intense workshop using LucidChart to draw, confirm and store our findings.

Today I wanted to work from my document, only to find that all changes made after 13:21 are lost. This is the result of 2,5 hours of work between 10 people lost.

 

Any help in getting this work back and preventing this will ever happen in the future will be greatly appreciated.

 

 

Regards,

 

Ronald van Puijenbroek

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Hi Richard and anyone else with saving issues,

Please submit this form so we can investigate this issue. We will escalate your issue to our engineers and provide you an update ASAP. Please make sure you include the document URL.

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9 comments

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Hi Ronald,

Thanks for reaching out and apologies for the issue you are experiencing. We will need some more details to investigate this issue so I will follow up with you directly via email.

Keyvan S 0 votes
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I am having the exact same problems. Even now, nothing I enter into my documents gets changed. Could it have anything to do with new Apple OS High Sierra?

Wim C 0 votes
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Hi Wim,

Thanks for reaching out and apologies for the issues you are experiencing. We have sent you an email to help us investigate. Thanks in advance for your help!

Keyvan S 0 votes
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I am still waiting for an answer for my problem that Lucidchart does not save my documents. Very annoying.
I am convinced I am not the only one. Problem occurs on various types of Macs and on High Sierra and also on Maverick. I found no combination where it worked.
Please help!!!!

Wim C 0 votes
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Hi Wim,

Our engineers are actively looking into this and we will update you as soon as we hear back from them.

Keyvan S 0 votes
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Hi,

I had the same problem last night spent 3 hours working on a WBS for a project, am in the habit of hitting save constantly, each time I did this it tells me its saved, went into the document today to find all changes from yesterday are gone.

I'm using Windows 10, Firefox browser on Surface pro 4.

Need help to get my work back!

If this is going top be a persistent problem I will definitely move platforms.

Richard M 0 votes
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Richard,

I am reaching out via email to look into your specific issue.  

Karsten B 0 votes
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Same issue using chrome book.... HOURS of lost work: Please advise asap??

Richard D 0 votes
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