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Could I recover the flowcharts I made before my account expires? I already renew my account for one month again

Could I recover the flowcharts I made before my account expires? I already renew my account for one month again.

A few months ago I made 3 flowcharts because I had the upgrade version for one month. The think is that my month expires and now I need to modify those flowcharts. So  I´ve paid for the upgrade for a month again but I found out that my flowcharts are not visible in my account.

Can you help me to recover my flowcharts?

Thank you. 

Gina Salgado G.

533 01 338 2467

ginasalgado@gmail.com

 

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Hi Gina,

I'm sorry that this did not help. I recommend contacting us here so that we can troubleshoot this issue individually. Please include a screenshot of what you see when you login, as well as the URL to the documents you are trying to find if possible. Thanks for your help on this!

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Hi Gina,

Thanks for your post. I'm sorry that you are having trouble locating your documents. Is it possible that your old account is associated with a different email address? It's possible that your paid account is a different one from where your documents are. I recommend trying to login with a different email address to find these documents.

Remy M 0 votes
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Hello Remy,

Actually it´s the same email address and also I use the same credit card :(

 

Gina S 0 votes
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